酒店服务对话英文版PPT
Greeting and Check-InFront Desk: "Good afternoon, welcome to our hotel. How m...
Greeting and Check-InFront Desk: "Good afternoon, welcome to our hotel. How may I assist you?"Guest: "Hello, I'd like to check in. My name is [Your Name], and I reserved a room for two nights."Front Desk: "Of course, [Your Name]. I have your reservation here. You booked a double room, is that correct?"Guest: "Yes, that's correct. Could I also get a parking space for my car?"Front Desk: "Certainly, [Your Name]. We have a limited number of parking spaces available. I'll need to confirm with our parking attendant."Inquiry About Hotel FacilitiesGuest: "What are the hotel facilities like? I'd like to know what's available."Front Desk: "Our hotel offers a variety of facilities including a fitness center, swimming pool, and spa. The fitness center has state-of-the-art equipment, and the pool and spa are great for relaxation."Guest: "That sounds great. Are there any restaurants or cafes in the hotel?"Front Desk: "Yes, we have a restaurant that serves breakfast, lunch, and dinner. There's also a 24-hour coffee shop where you can grab a cup of coffee or a snack."Request for Additional ServicesGuest: "Could I possibly have some laundry service? I forgot to pack some essential clothes."Front Desk: "We do offer laundry service, [Your Name]. Just fill out this form with the details of your request, and we'll have your clothes washed and returned to your room as soon as possible."Guest: "Thank you. Also, could you arrange for a wake-up call for me in the morning? I want to make sure I don't oversleep."Front Desk: "Of course, [Your Name]. We'll arrange a wake-up call for you at the time you specify."Compliment and DepartureGuest: "I really enjoyed my stay at your hotel. The service was excellent, and the facilities were top-notch."Front Desk: "Thank you for your feedback, [Your Name]. We're glad to hear you had a great stay. Is there anything else we can assist you with before you depart?"Guest: "No, that's all for now. Thank you again."Front Desk: "You're welcome. Enjoy your continued stay with us."